Welcome to Acacia Health. Please review these Terms of Use carefully before accessing or using our website at https://www.acaciahealth.net.
These Terms of Use explain the conditions governing access to our website, the information and resources we provide, and your interactions with our online services.
Acacia Health provides information about hospice care, palliative care, home health care, and related healthcare services. Our website is intended to help patients, families, caregivers, healthcare professionals, and community members learn about available services and contact our team.
By accessing or using this website, you agree to comply with these Terms of Use to the extent permitted by applicable law.
If you do not agree with these terms, please discontinue use of the website.
Nothing in these Terms of Use limits your rights under applicable healthcare privacy, patient protection, or consumer protection laws.
1. About Acacia Health
For purposes of these Terms of Use, “Acacia Health,” “we,” “us,” and “our” refer to the Acacia healthcare entities operating or represented through this website, as applicable.
These include:
Acacia Hospice & Palliative Services
17780 Fitch, Suite 201
Irvine, CA 92614
Phone: (714) 576-2222
Acacia Hospice of The Desert
75108 Gerald Ford Drive, Suite 3
Palm Desert, CA 92211
Phone: (760) 898-4308
Acacia Home Health & Palliative
17780 Fitch, Suite 200
Irvine, CA 92614
Phone: (949) 335-5515
General Inquiries: (800) 993-9391
Website: https://www.acaciahealth.net
Our website provides general information about healthcare services offered by applicable Acacia entities.
The availability of particular services may vary based on location, patient eligibility, clinical needs, staffing, and other applicable requirements.
2. Website Information Is For Educational Purposes
The healthcare information presented on this website is intended for general informational and educational purposes.
Website content may include information about:
- Hospice care and end-of-life support
- Palliative care
- Home health care
- Patient and family support
- Care coordination
- Healthcare eligibility considerations
- Community resources
- Other related healthcare topics
Although we strive to provide helpful and accurate information, website content should not be considered a substitute for individualized medical advice, professional diagnosis, treatment, or evaluation by a qualified healthcare professional.
Medical decisions should be made in consultation with appropriate healthcare professionals who are familiar with your individual circumstances.
You should not disregard professional medical advice or delay seeking medical assistance because of information presented on this website.
3. No Emergency Medical Services
This website is not intended for emergency medical communications or urgent clinical requests.
Do not use website contact forms, email inquiries, or general text messaging to report a medical emergency.
If you are experiencing a medical emergency, call 911 or seek immediate emergency medical assistance.
If you are an existing patient or caregiver with an urgent care-related concern, use the contact instructions provided by your Acacia care team.
Online inquiries may not be monitored continuously and should not be relied upon for time-sensitive medical needs.
4. No Patient-Provider Relationship Through Website Use
Accessing this website, reading healthcare information, or submitting a general online inquiry does not, by itself, establish a patient-provider relationship with Acacia Health.
Submitting a contact form or requesting information does not automatically:
- Establish enrollment in hospice, palliative, or home health services
- Confirm eligibility for healthcare services
- Guarantee admission or acceptance for care
- Create an individualized treatment plan
- Replace an assessment by a qualified healthcare professional
Patient eligibility and acceptance for services are determined through applicable clinical, administrative, and regulatory processes.
Once an individual becomes a patient, the applicable care agreements, consent documents, privacy notices, and healthcare requirements govern the provision of services.
Nothing in these Terms of Use changes or limits the legal and professional responsibilities associated with an established patient-provider relationship.
5. Appropriate Use Of Our Website
You agree to use this website only for lawful purposes and in a manner that does not interfere with its operation, security, or accessibility.
You may not:
- Attempt to gain unauthorized access to our website, systems, or information
- Interfere with website security features or functionality
- Introduce malicious software, viruses, or harmful code
- Use automated tools to disrupt website operations
- Submit fraudulent, misleading, or intentionally false information
- Impersonate another individual or organization
- Misuse website forms or communication features
- Violate applicable privacy, intellectual property, or other laws
We may restrict access to the website when reasonably necessary to address unlawful activity, security threats, or misuse.
Any restriction on website access does not eliminate rights or obligations associated with healthcare services.
6. Website Contact Forms And Inquiries
Acacia Health provides online forms that allow visitors to request information or communicate with our team.
Our general contact forms may request basic information, including:
- Name
- Email address
- Telephone number
Other forms, including healthcare referral forms, may request additional information necessary to process a specific request.
When submitting information, you agree to provide accurate information to the best of your knowledge.
If you provide information about another individual, you are responsible for ensuring that you have an appropriate basis or authorization to submit that information.
Sensitive Medical Information
Please avoid submitting unnecessary medical records, Social Security numbers, detailed medical histories, or other sensitive documentation